Telehealth / Video Conferencing Services Policy

Get Psych’d aims to be accessible to all. 

Where appropriate we may provide psychological services via telehealth/video conferencing. 

There are some circumstances for which telehealth/video conferencing is not appropriate or effective. Your Get Psych’d Psychologist will consider and discuss the appropriateness of ongoing telehealth/video conferencing sessions. 

The client is responsible for the costs associated with setting up the technology needed to access telehealth/video conferencing services. 

Get Psych’d will provide the platform used to conduct telehealth/video conferencing services.

A telehealth/video conferencing appointment is charged as per the Fees Schedule. 

To access telehealth consultations a young person will need access to a quite and private space, and the appropriate device, i.e. smartphone, laptop, ipad, computer with a camera, microphone and speakers, and a reliable internet connection. 

A telehealth consultation may be subject to limitations such as an unstable network connection which may affect the quality of the session provided. If this occurs, Get Psych’d will make all reasonable attempts to contact the young person to complete the session via another appropriate platform, i.e. phone consultation. 

The privacy of any form of communication via the internet is potentially vulnerable and limited by the security of the technology used. To support the security of your personal information Get Psych’d uses Power Diary which is compliant with the Australian standards for online security and encryption. You can read more about Power Diary's Security Privacy and Compliance measures here.

Your use of telehealth/video conferencing services constitutes your agreement to this policy.