GET PSYCH’D PTY LTD ACN 648 369 251 (“we”, “our”, “us” or “the service”) in its own right, complies with the Privacy Act 1988 (Cth) (“Privacy Act”) and the applicable Privacy Principles in the Privacy Act when handling personal information, together with the Health Records Act 2001 (Vic) (“Health Records Act”) and the applicable Health Privacy Principles in the Health Records Act when handling personal information which is health information (“Health Information”).
We take the protection of your personal information seriously. Personal information includes any information or opinion, whether true or not, about a person who is identified or whose identity can reasonably be established.
A client’s personal information may be collected in a number of ways during a psychological consultation with us, including when the client provides information directly to the service using hardcopy or online forms, correspondence via email or the website located at www.getpsychd.com.au (“Website”), when the client interacts directly with our employees such as the administration support officer, and when other health practitioners and referrers provide personal information to us, via referrals, correspondence and medical reports.
We collect personal information:
The kind of personal information we may collect will depend on who you are (e.g. a client or third party service provider) and the nature of your interaction with us, and may include your full name, address, email address, date of birth, Medicare details, billing information, general appointment information and other personal information. You are not required to disclose your personal information to us however, if you do not do so, we may not be able to provide you with effective and appropriate services. In some circumstances, clients may request to be anonymous or to use a pseudonym, unless it is impracticable for us to deal with the client or if we are required or authorised by law to deal with identified individuals.
We may also collect your personal information in the manner and for the purposes contemplated above.
A client’s personal information that is gathered may include health information. This information is collected and used for the purpose of providing psychological services, which may include assessing, diagnosing and treating a client’s presenting issue where appropriate. The personal and health information is retained in order to document what happens during sessions, and enables the psychologist to provide a relevant and informed psychological service. How your Health Information is dealt with is outlined in greater detail below.
The Health Information we collect enables us to arrange for the provision of psychological services and for the safe, appropriate and accurate provision of these services by our psychologists, to assess the needs of clients in the provision of psychological services and for us to generally assist in optimising the quality of our service.
The Medicare details we collect enables us to electronically transmit a claim for Medicare benefits to the Department of Human Services on your behalf.
We may use any personal information collected (excluding Health Information) to provide our counselling services, operate the Website, sign you up to our newsletter, respond to feedback and complaints, communicate with third party service providers or if needed to enforce our Client agreement (Informed Consent Form) with you. If you are a third party service provider, we will use your personal information to communicate with you including to accept your offer to provide services, correspond with you in relation to the provision of services and to pay your invoices.
We and our psychologists comply with the Health Privacy Principles and the Australian Psychological Society’s Code of Ethics in the collection, use and disclosure of all Health Information and to ensure that all Health Information is kept strictly confidential.
Our psychologists also collect your Health Information:
A client's personal information is not disclosed to overseas recipients, unless the client consents or such disclosure is otherwise required by law. Clients' personal information will not be used, sold, rented or disclosed for any other purpose.
Data security and quality:
We will take reasonable steps to protect the personal information we collect and hold from misuse, loss and interference and from unauthorised access and modification, and to make sure it is accurate, complete and up-to-date when we collect, use or disclose it.
In the event that unauthorised access, disclosure or loss of your personal information occurs we will activate our data breach plan and use all reasonable endeavours to minimise any risk of consequential serious harm.
To assist us, please ensure you provide us with your correct details, and let us know if you believe the information we have about you is inaccurate, incomplete, out of date or misleading (and we will take reasonable steps to correct the information). We may take steps to destroy or permanently de-identify information when it is no longer needed for any purpose for which it may be used or disclosed. We may retain and use de-identified information.
Our Website: www.getpsychd.com.au
You can modify your browser to prevent cookie use – but if you do this our service (and our Website) may not work properly. The information stored in the cookie is used to identify you. This enables us to operate an efficient service and to track the patterns of behaviour of visitors to the Website.
Access, correction and complaints:
At any stage you may request, and we will provide you with access to, any personal information we hold about you (including any Health Information) (subject to any applicable legal exceptions). We may discuss the contents with you and/or provide a copy, subject to the exemptions in the Privacy Act. If satisfied that personal information is inaccurate, out of date or incomplete, reasonable steps will be taken in the circumstances to ensure that this information is corrected. Please also let us know if you have any concerns or complaints about the way we are handling your personal information so we can address them. All requests by clients for access to or correction of personal information held about them should be submitted by email to email@example.com. These requests will be responded to in writing within 28 days, and an appointment will be arranged if necessary for clarification purposes. Where our records are found to be inaccurate, we will promptly rectify any inaccuracies on the basis of the further information you provide.
Transfer in certain circumstances:
If there is a sale, merger, consolidation, change in control, transfer of substantial assets, reorganisation or liquidation of us then, subject always to the Australian Psychological Society’s Code of Ethics, we may transfer, sell or assign personal information (other than Health Information) collected to one or more relevant third parties. Subject always to your consent, we may also transfer any Health Information we hold about you to your psychologist in the event your psychologist leaves our practice.
For further information on your privacy rights go to: www.privacy.gov.au
For further information on the Australian Psychological Society’s Code of Ethics go to: https://www.psychology.org.au/About-Us/What-we-do/ethics-and-practice-standards/
For further information on the Health Records Act, go to: